Customer Service Needed At NIVEK Marketing Group Canada Inc. Canada

Job brief

We are looking for a customer-oriented service representative.
Primary focus of this role is to provide exceptional level of Customer Service and Engagement with internal and external customers through constant and effective communication and facilitate the logging, confirmation and managing of service jobs.

A Customer Service Representative, or CSR, will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk and understand the value of good communication skills. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary. Customer feedback is priceless, and these CSRs can gather that for you. Problem-solving also comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don’t have enough information to answer customer questions or resolve complaints.

The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

Job Details

Employer Name:
NIVEK MARKETING GROUP CANADA INC.
Location:
SASKATOON
Employment Terms:
Full/Part Time
Education:
Apprenticeship
Experience:
No Experience
Application Closing Date:
25-Oct-2021

Responsibilities

  • Manage large amounts of incoming phone calls
  • Generate sales leads
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Meet personal/customer service team sales targets and call handling quotas
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage customers

Requirements

  • Proven customer support experience or experience as a Client Service Representative
  • Track record of over-achieving quota
  • Strong phone contact handling skills and active listening
  • Familiarity with CRM systems and practices
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively
  • High school diploma
How to Apply?:
By email to: hr@nivekgroup.ca

Application Information

Employer Name:
NIVEK MARKETING GROUP CANADA INC.

Contact Name:
Alison Feltens

Contact Phone:
343-301-6668

Contact Fax:
513525

Contact Email:
hr@nivekgroup.ca

The nature of the business is fast paced, dynamic and innovative so the ideal candidate needs to reflect these qualities.

Strong written and verbal communication skills
Ability to build maintain strong stakeholder relationships across all levels
Ability to work under pressure and deliver results in Customer Orientated Environment
Qualification and experience:

Experience in a Customer Service/Call Centre environment
Basic to Intermediate skills in Internet Explorer, Outlook, Word, Excel and Power Point
Understanding of customer workflows and processes
Previous Experience with TSM
Mechanical Aptitude not essential but would be beneficial

Leave a Reply

Your email address will not be published. Required fields are marked *